Section 315 of FACTA requires institutions that utilize consumer reports (“users”) to develop and follow certain procedures when notified of an address discrepancy by a national CRA (Equifax, Experian and TransUnion). Under FACTA, national CRAs are required to issue a “notice of address discrepancy” when an address provided by a user requesting a consumer report “substantially differs” from the address the CRA has on file for that consumer. The Address Discrepancy Rule then requires users of consumer reports to develop and implement written policies and procedures to respond to receipt of a discrepancy notice. There are two components to the policies required by the Rule: the first relates to the user’s evaluation of the address discrepancy; the second relates to the user’s potential obligation to report the consumer’s address to the CRA.
Users must establish reasonable policies to enable the user to form a reasonable belief as to whether the consumer report received actually relates to the customer in question. Users must evaluate the address discrepancy regardless of whether a new account with the customer will be opened. Policies and procedures designed to confirm whether a consumer report relates to the consumer about whom the report was requested include:
Comparing information in the consumer report with information that the user:
obtains and uses to verify the consumer’s identity pursuant to Customer Identification Program rules,
maintains in its own records, such as applications or change of address requests, or
obtains from third parties;
Verifying the information provided by the CRA with the consumer by requesting a copy of the applicant’s driver’s license or other proof of current address; and
Other reasonable means.
In the event that a user reasonably confirms, through the policies and procedures established, that the report received belongs to the user’s customer, the user may be obligated to report the consumer’s address to the CRA that provided the notice of discrepancy. Such obligation arises if the user establishes a continuing business relationship with the customer and regularly furnishes information, regardless of the type or comprehensiveness, to that particular CRA.
While the Address Discrepancy Rule is designed to identify instances where a user has not received the correct consumer report for the customer inquired upon, a notice of address discrepancy may signal identity theft. Notices of address discrepancy therefore may implicate the Red Flags Rules for users that are financial institutions or creditors.
Also included in the Rule are special provisions regarding change-of-address notices for debit and credit card issuers. If a card issuer receives a change-of-address notice, and within 30 days, receives a request for an additional or replacement card, the card issuer must verify the address before issuing the card. The card issuer may validate the address either when receiving the change-of-address notice or shortly after receiving the request for a card. To validate the address, the issuer must either notify the cardholder at the last known address and provide the cardholder with a means of reporting any incorrect address change, or otherwise asses the validity of the change of address in accordance with its written policies and procedures established to comply with the Rule. For the complete text of the “Address Discrepancy Rule”, please see http://www.ftc.gov/os/fedreg/2007/november/071109redflags.pdf, and for more information on the Red Flags Rule: http://ftc.gov./redflagsrule.